Frequently Asked Questions about the Free Electricity Market.

Most consumers in Bulgaria have traditionally operated within the regulated electricity market, where prices are determined by the Energy and Water Regulatory Commission (EWRC), and electricity suppliers are designated by the state.
As part of the market liberalization process, consumers are given the opportunity to choose their electricity supplier. This transition fosters competition, improves service quality, encourages sector investments, and provides potential cost benefits.
All business entities connected to the low-voltage grid were required to select an electricity supplier by October 1, 2020. If no supplier is selected, the entity remains with the respective distribution company under prices determined by that provider.

All medium-voltage customers are mandatorily required to participate in the free electricity market.
According to the regulatory framework, all business entities connected at low voltage were required to select an electricity supplier by October 1, 2020.

Market liberalization applies exclusively to business entities connected to the low-voltage electricity network.

The supplier switch was required to be effective by October 1, 2020.

It is recommended that the process be initiated as early as possible, and no later than September 4, in order to secure optimal conditions.

The switching procedure is carried out between the 1st and 10th day of the month, with actual supply commencing on the first day of the following month.

Yes. Under the new regulations, it is strongly recommended that businesses select an electricity supplier.
Otherwise, they will remain with the respective distribution company under prices determined by that provider.

If they operate as business entities – yes, it is recommended.
For residential customers, there is currently no mandatory requirement, although such regulation is expected to be introduced.

A full list of licensed suppliers is available on the websites of the Electricity System Operator (ESO) under the “Liberalized Market” section, as well as the Energy and Water Regulatory Commission (EWRC).

Switching suppliers enables effective optimization of electricity costs, with potential savings of up to 15%.

1. The customer provides a recent electricity invoice

2. The supplier performs a consumption analysis

3. A tailored offer is prepared

4. The customer signs a notarized power of attorney

5. A supply contract is concluded

6. A registration invoice is submitted

7. The supplier submits the required applications (between the 1st and 10th of the month)

8. Actual supply begins on the first day of the following month

It is important that there are no outstanding liabilities, as even minimal overdue amounts may delay or block the process.

Energy Market has been operating since 2005 and offers a three-month trial period, flexible cancellation terms, accommodating payment policies, and full support throughout the supplier switching process.
The company emphasizes a personalized approach and legally regulated contractual conditions.

The invoice includes:

• Actual electricity consumption

• Statutory charges – excise duty, public obligation fee, VAT, and network services

Each supplier independently defines its procurement strategy and the final price offered to the customer.

A balancing group aggregates multiple customers within a supplier’s portfolio, enabling the balancing of electricity surplus and deficit.
Energy Market acts as a coordinator of a standard balancing group, including hospitals, municipalities, universities, industrial facilities, retail outlets, and other customers with diverse consumption profiles.